A Coles customer expresses disgust at an unusual visitor at the checkout
2 mins read

A Coles customer expresses disgust at an unusual visitor at the checkout

A Coles customer shared his unusual observation in his local store via Facebook.

A New South Wales resident posted on the official Coles Facebook page expressing concern that a dog was allowed to sit at the checkout at the Norton Plaza store.

“Coles supermarket. A food type of place!” wrote the customer. “Where your dog (not a service animal) can hop over to the checkout and rest comfortably while you process your food purchases!”

The checkout area of ​​a Coles store with a small brown dog sitting at the checkoutThe checkout area of ​​a Coles store with a small brown dog sitting at the checkout

A Coles customer became concerned that the dog was in a food storage area. Source: Facebook

The man’s post is accompanied by a photo of a small dog on a leash sitting at the end of the register in the bagging area.

A dog owner talks to a cashier who is processing his groceries. No vest or support harness is visible on the animal.

Coles confirms its pet policy

A Coles spokesperson confirmed to Yahoo News that pets and other animals are not allowed in stores.

“Service and assistance animals may accompany their owners in our stores if they are clearly identifiable by their collar, hair or harness,” they said.

“We do not allow pets or other animals in our stores.”

I go into Coles, there's a woman at the checkoutI go into Coles, there's a woman at the checkout

Coles has improved its cleaning and wiping practices, according to its website. Source: Getty Images

A spokesperson for Coles also commented on the man’s post, assuring him that his complaint was being investigated.

“Your opinion on this matter has been communicated to the appropriate team,” they wrote.

Yahoo News understands that Coles is dealing with the complaint directly with the customer.

Why aren’t dogs allowed in supermarkets?

According to an extensive review by the Law Society of New South Wales, dogs are not allowed in certain places due to Australian law.

The review concluded that dogs, with the exception of service animals, are not allowed in the following areas:

  • Playgrounds for children

  • Food preparation/consumption areas, although changes have been made to the Act to allow dogs to visit cafes with dog-friendly policies, provided the pet remains on the ground and is not fed

  • Recreational areas where dogs are not allowed

  • Public bathing areas with dogs prohibited

  • School grounds and childcare centers

  • Shopping areas and stores where dogs are not allowed

  • Wildlife conservation areas where dogs are prohibited

The review also states that where dogs are allowed in public places, the animal must wear an identification collar with contact details and remain on a leash at all times, except in designated off-leash areas.

Do you have a story tip? E-mail: [email protected].

You can also follow us Facebook, Instagram, ICT Tok AND Twitter and download the Yahoo News app from the website App Store Or Google Play.